Service Idea

We insist on putting customers at the center, providing them with overall services, and tailoring satisfactory products. Whether from pre-sales, sales, or after-sales, we have always actively listened to customer needs, carefully developed high-precision diamond products, and sincerely provided customer satisfaction services.

Profession

A professional team provides professional services.

Passion

Treat every customer with enthusiasm from start to finish.

Fairness

Fair treatment for both new and old customers, regardless of the size of the contract amount.

Efficient

High efficiency in handling affairs, respecting every minute of customers.

Rigorous

Rigorous attitude and work style.

Responsibility

Responsible and prioritize customer needs.

Pre-sale Service

1. Provide demand product design and manufacturing to meet customers' personalized needs.

2. The company strictly arranges production and shipment according to the contract agreement, and supplies according to the agreed time in the contract.

After-sale Service

1. Implement a three guarantee policy for sold products. During the three guarantee period, if there are any problems caused by product manufacturing, the factory guarantees repair, replacement, or return; For problems caused by other reasons, the factory actively assists users in solving problems to ensure timely operation of products.

2. When users encounter quality issues with our company's products, we receive customer complaints requesting a response within 24 hours. Our service personnel are required to arrive on site within the time frame requested by the customer to resolve the issue.

3. Our company will provide a comprehensive online service system. If you have any questions about the product, including quality, usage, or other related issues, you can also provide feedback through online messages or directly raise them via email; We will provide you with a satisfactory response in a short period of time.

4. During the warranty period, paid repair services will be provided for the following situations:

(1) Damage caused by human or uncontrollable natural phenomena.

(2) Malfunctions or damages caused by improper operation.

(3) Malfunctions or damages that occur due to modifications, disassembly, or assembly of the product.